One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting for hours and hours, or even all day, to receive a response to an email or a tech support ticket. Irrespective of when you touch base with us, we’ll respond to you within 60 minutes max with any pre-sales and technical inquiries that you might have. In reality, our actual reply time scarcely ever surpasses 20-30 minutes. Since we are at your disposal around the clock, you will always get help in a timely fashion and we know just how vital that is in the online world. Shortly after you contact us, we will answer your questions. If you experience any technical challenge, we will handle it instead of you, or we will supply you with all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a support ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll get a response within no more than sixty minutes. You can touch base with us whenever you wish in regard to technical, billing or general matters and since we are available 24x7x365, you’ll invariably obtain support in a well-timed fashion. Depending on the particular issue or question, we will supply you with more info, fix the complication if it’s been caused by something within our reach or tell you what actions to take if you need to modify a certain setting for a software application that we don’t have access to. You can just forget about waiting for a whole day for each response. Actually, in most cases we respond to emails and tickets within twenty-twenty five minutes max.