When your web hosting service provider offers live chat support, you are able to speak to an agent in real-time and learn useful information or get an issue resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you will need only a computer with Internet access, therefore you won't pay any fees if you're in a different country or state. In addition, it is easier to copy and paste data such as domain names, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The live chat is also a considerably faster way to contact the web hosting company's support crew as compared to using a ticketing system. What's more, in case some trouble requires a bit more time to be dealt with, you are able to do something else entirely while you wait for assistance on the live chat, therefore you won't waste time - something that is not possible if you are on the telephone.

Live Chat Support in Shared Hosting

We provide a live chat support service for all shared plans that we offer and we can assist you with almost everything in real time. In case you don't have an account with our company yet, we'll be able to give you more info about the packages to help you to get the most appropriate plan. In case you are a current customer, we will be able to assist you with any general or billing issue in addition to with lots of common tech issues, such as an e-mail address setup in a desktop e-mail client. If you are unable to call us for some reason or you are in some country where we don't have a local telephone number, the live chat is the best choice to contact us. Needless to say, some troubles need longer time to examine and test, therefore you will need to open a ticket to our technicians, still, we can save your time and help you with various issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is designed for all our future and present customers. If you're looking for a new website hosting account, you will be able to chat in real time to one of our agents and receive more details about our semi-dedicated hosting plans so as to choose the right package for your websites. In case you already own an account with us, we'll be able to support you in a very timely manner with general, billing and 1st level technicalissues. Though in some instances you will need to open a ticket because there're troubles that cannot be resolved on the live chat, we can help you with various common jobs, for instance installing an e-mail account in an e-mail client or forwarding one domain to another. As a result, you'll receive quick assistance and you'll save a long time.