If you ever experience a problem with your site and are unable to tackle it on your own, ask the respective hosting company’s help desk support staff to help you bring the site back online. A prompt solution would be the most optimal scenario, but a lot of hosting companies reply within 24 hours or even more, especially if you are working with a hosting reseller. Even if your problem can be fixed quickly, your site may not work correctly or may not be reachable at all for a long period of time, so you may lose potential customers because it’s pretty unlikely that anybody will ever revisit a website that is inoperative. Speaking of which, you need to make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed fashion. If a software app update doesn’t go as planned or if you delete something incidentally, for example, the website should be fixed quickly so as to avoid protracted unreachability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting for hours and hours, or even all day, to receive a response to an email or a tech support ticket. Irrespective of when you touch base with us, we’ll respond to you within 60 minutes max with any pre-sales and technical inquiries that you might have. In reality, our actual reply time scarcely ever surpasses 20-30 minutes. Since we are at your disposal around the clock, you will always get help in a timely fashion and we know just how vital that is in the online world. Shortly after you contact us, we will answer your questions. If you experience any technical challenge, we will handle it instead of you, or we will supply you with all the necessary information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a support ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll get a response within no more than sixty minutes. You can touch base with us whenever you wish in regard to technical, billing or general matters and since we are available 24x7x365, you’ll invariably obtain support in a well-timed fashion. Depending on the particular issue or question, we will supply you with more info, fix the complication if it’s been caused by something within our reach or tell you what actions to take if you need to modify a certain setting for a software application that we don’t have access to. You can just forget about waiting for a whole day for each response. Actually, in most cases we respond to emails and tickets within twenty-twenty five minutes max.