If you've ever had a shared hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for many things it is better to speak with a live person on the telephone than to exchange tickets or e-mail messages. In order to know more about a particular service before you decide to buy it or when something small-scale needs to be done, for example, it is far easier and quicker to do it real-time. When you have the option to talk with representatives by phone, it's also very likely that you are working with a real hosting supplier, not a reseller. The type of support that you'll get by phone differs between different providers - from common issues to experienced technical support. Usually most suppliers will offer you pre-sales assistance and first level telephone support, while more complex tech matters are resolved via email and / or tickets.

Phone Support in Shared Hosting

All of our shared hosting packages feature telephone support fourteen hours per day even on official holidays, which means that if you do not have an account yet, you'll be able to phone us and find out more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you will be able to contact the telephone number which is closer to you. If you're a current customer, we can assist you promptly with all the general and billing matters as well as with a number of tech issues so as to save you time and efforts - we are aware of the fact that in some cases it's quicker to talk with a live person so as to get things done immediately. Certainly, some matters cannot be taken care of on the phone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours daily as part of the support services for each semi-dedicated server package that we supply. Due to the fact that some issues are more complex and time-consuming, you'll need to open a support ticket if you come across such a problem, but for all the general, billing or minor technical issues you can always call us and we'll help you immediately in order to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your internet sites on our top-notch cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We have local numbers in the USA, the United Kingdom and Australia as well as a worldwide number, which means that you're able to call the one that is closer to your location.