24/7 Customer Support in Shared Hosting
Our shared plans offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our website hosting services before you make an order or you're a current customer and you have any kind of question or some problem, you'll be able to contact us any time, which includes weekends and holidays. We have a number of channels to contact us - a couple of telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any troubles that need longer time to analyze and deal with. Unlike a number of other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of just 1 hour, which means that no matter what your issue is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans that we offer come with 24/7 customer and technical support, therefore whatever the problem you have, you're able to get in touch with us and we will help you quickly. The guaranteed reply time for every e-mail message or ticket that you open through your Hepsia hosting Control Panel is only one hour; typically the response time rarely exceeds twenty minutes. We also provide phone support with a couple of local numbers around the globe as well as a live chat, so you will be able to get in touch with us and receive more info about our solutions even if you do not have an account yet. We're able to help you with any kind of question or a difficulty you have - payment methods, plan specifications, e-mail setup, website hosting account settings, etcetera. If you employ our services, you will never experience a scenario where you have to wait for a day or two to get an issue solved like you may need to do with a lot of other suppliers.
24/7 Customer Support in VPS Servers
When you use our VPS web hosting plans, you'll never need to wait for more than an hour in order to receive help for any type of situation that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all the tickets which you open via your billing Control Panel or e-mail messages which you send to our tech support team. Furthermore, we have local telephone numbers in a number of countries globally plus a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the various methods of communication, so no matter what your question or problem is, there will always be someone to help you promptly. When you need help with third-party software, which you cannot deploy or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will take advantage of extremely fast support when you buy a dedicated server through our company. Our customer and technical support crews are available 24/7/365, which means that if you open a support ticket from your billing account or you send an email related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter involved needs longer time to be solved or if it should be given to our admins, since it's far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.