A 99.9% Server Uptime
The advantage of developing your own shared hosting system is that you do not have to be worried about compatibility issues – you configure a given set of software applications in such a way so as to work with a particular set of hardware elements. The result is something considerably more solid and reliable, because there are fewer possible risks of failure. We have set up our cloud hosting system atop time–proven hardware components as well as a significantly customized version of SELinux so as to set up an exceptionally safe home for your own sites.
That is the reason why, with all our shared plans plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it is essential to also build your own network infrastructure. That is why we built a custom internal network in all our data centers. Relying on top–drawer Juniper routers and switches, our internal network allows for lightning–fast data transmission rates and is completely redundant.
Therefore, you can enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, irrespective of which web hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to lessen all potential risks with our cloud hosting packages and although our company provides top–class support, there are occasions when the customer is just not pleased with what we offer. Or he has to migrate to a more powerful web hosting service, such as a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not happy, we will give you a full refund.
24/7 Technical Support
If you operate a hosting company, your customer service technicians are of vital importance. Because of this, we have conscientiously chosen a very professional team of customer service technicians, each with lots of years of experience behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting services.
And not only that, our company offers a 1–hour response time guarantee. All tickets are answered within sixty minutes and our average support ticket response time is below 20 minutes!