Customer Support Channels
A One–Hour Response Guarantee
All your help requests will be dealt with in no more than 1 hour after the ticket or email is submitted. If your issue requires further assistance from a server administrator, we will forward the support ticket or the email to the person on duty, in a timely manner and will leave a comment to inform you that more time will be required for arriving at a solution. Furthermore if you order the Managed Servers package, all of the server management services included there will be carried out whenever you specify.
A Top–Notch Customer Support Service
- We will be online for you 24x7 to answer any enquiries that you may have connected to our Web Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also need assistance handling server admin procedures, you can take a look at our Managed Servers package, which includes backup hard disk space, Operating System updates every week, server monitoring and restarting services, as well as software installation and troubleshooting services.
A User–Friendly Help Section
Our Web Control Panel has been installed by default for every dedicated web hosting plan. Among its features is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can perform. Most educational articles in addition video versions that show all the operations that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Web Control Panel section.