Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help Center section built into A Bit Server’s Web Control Panel offers a selection of help articles and commonly asked questions. Aimed at resolving any common issue that you may stumble upon, they are contributed by our support team of capable techs.

  • Top quality support service

  • Instructional Video Clips

  • For users who prefer to learn how to sort out a regularly encountered problem by watching a tutorial video, we have added a compilation of video tutorials to our Web Control Panel. All the tutorial video clips are brief and easy to follow. They offer visual presentations of various web site management procedures.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 client care service with a sixty–minute response guarantee. Our team of well–trained customer service technicians will be online for you to answer all the enquiries that you could possibly have. During off–peak times, an answer will be provided within just 20 minutes.