1 hour ticket response
A Bit Server’s team of technical support engineers is dedicated to giving fast answers to each of your questions. We will examine your technical support ticket immediately after it is delivered and will respond with a solution within less than 60 minutes after the customer support ticket submission. In reality, our average trouble ticket response time is twenty minutes.
An Excellent Help Desk Service
Our tech support staff representatives possess broad experience in the shared plans sphere and are accomplished enough to provide a fast answer to your problem. If, however, the case at hand is not within the competence of a support engineer, the technical support ticket will be sent to a developer or system administrator for further investigation.
An Intuitive Help Section
In the Web Control Panel you can find an easy–to–navigate Help section where you can find quick suggestions on how to use our hosting services. You can see the answers to your questions in our F.A.Q. section, find more details in the web hosting account management articles or check out the step–by–step video tutorials.