Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Guarantee

  • Our tech assistance staff is on duty round–the–clock to respond to all of your help needs. Every single ticket you post to us shall be replied to within up to 60 mins. If your case requires assistance from one of our administrators, we are going to forward the ticket to the person on duty and will let you know that the case is being taken care of.

  • Top quality support service

  • Professional Customer Help Service

  • We provide you with around the clock technical support by using a turbo–fast ticketing system included in your Control Panel. You’re able to write to us all the time about any of the software packages that come installed in advance on your virtual server, such as the selected OS, the server administration panel and our custom produced Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • An extensive and frequently updated knowledge base is integrated into our in–house built Web Control Panel. It offers you quick tips about how to perform all the basic web site managing jobs. The Help zone provides extensive how to tutorials and step–by–step video training. You can reach the Help section by hitting the Help or Video buttons in the top right side of each Control Panel section.